ABOUT THE COMPANY
Welcome to Metropolitan Hospitality Management! We are a premier hospitality management company that specializes in providing exceptional service to hotels, resorts, restaurants, and event venues across the Vancouver Island.
At Metropolitan Hospitality Management, we are dedicated to creating unforgettable experiences for our guests. We believe that every aspect of the hospitality industry, from the smallest detail to the grandest gesture, plays a crucial role in delivering a memorable experience to our guests.
Our team consists of experienced professionals who are passionate about hospitality and committed to excellence. We work closely with our clients to understand their unique needs and tailor our services to meet those needs. Our comprehensive range of services includes hotel and resort management, food and beverage management, event management, and consulting services.
At Metropolitan Hospitality Management, we are committed to sustainability and responsible tourism. We understand the impact our industry can have on the environment and local communities, and we take every measure to minimize our footprint and contribute positively to the places we operate in.
We take pride in our ability to deliver exceptional results and exceed our clients’ expectations. Our track record of success speaks for itself, and we continue to raise the bar for excellence in the hospitality industry.
Thank you for choosing Metropolitan Hospitality Management. We look forward to serving you and delivering an unforgettable experience.
We are here to help you:
- develop your short and long-term ownership and financial goals
- build and maintain a strong culture within your organization
- drive your business to achieve key success milestones and operating targets
We are well-recognized for our award-winning developments and customer service, having overseen more than $300 million in capital projects, currently controlling $175 million in assets, and managing each project with an aim to improve customer and staff experience.
Our Management Support includes
- An impressive depth of hospitality expertise focused on ensuring your business success
- Access to a coherent team utilizing established and validated systems
- Timely, accurate, meaningful financial and management reporting
- Comparable like-business financial metrics
Development and Property Improvement
- Zoning, Design and Project Management
- Equity and Debt Financing
- Property Improvement
- Brand selection and alignment
Property Management Services
- Asset Protection
- Revenue Management
- Expense Control
- Human Resource Management
Len Wansbrough
PresidentLen’s professional development includes extensive retail, residential and commercial development experience, in the project development and management of hotels, restaurants, senior’s housing and commercial and residential construction on Vancouver Island. Since 1983, he has managed both residential and commercial rental properties with a portfolio of over 500 units. He is a past President of West Shore Chamber of Commerce. Len also lends himself to several community and industry organizations.
Patti Barker
Vice President - OperationsPatti brings over 25 years’ experience as an Executive Hospitality Consultant, whose prime focus has been in operations and sales management. As a successful negotiator of major contracts; her proven ability to customize one-on-one training programs; along with her detailed sales and marketing plans, Patti has shown continuous success in generating improved revenue, satisfaction scores and employee engagement. Working alongside Len and his teams, Patti has proven herself as an invaluable asset and has helped create many opportunities to grow and develop the business.
Stephen Crann
Regional Director of Hotel OperationsStephen is an experienced and a skilled general manager with expertise in hotel management, beverage operations, vendor relations, profit and loss management and guest operations. He has a proven background in improving operational turnaround. Well recognized as an efficient leader and team player, he generates significant growth in hotel revenue and effectively motivates personnel to provide superior customer service.
Phil Leedham
Vice President - FinancePhil has worked in project financing and commercial lending for over 17 years. He has been involved in numerous residential, commercial, and mixed-use development real estate transactions throughout his career. Phil has an extensive background in analyzing and evaluating business plans to determine key risk and success factors. His immense experience in negotiating complex contractual arrangements enables him to focus on mutually beneficial outcomes for everyone involved. As an effective communicator, he is able to speak plainly through complex issues while drawing conclusions or framing problems in a succinct and articulate manner. A natural team leader, Phil has a demonstrated ability to motivate and lead small teams to higher performance levels. His mission is to provide the right tools and training that can raise the overall effectiveness of any organization.
Tom Wansbrough
Senior AccountantTom filled several administrative roles within MHM before coming on as the senior accountant. He has a BBA in accounting from Camosun College and is currently working towards his CPA designation. His role within the team is pivotal as he is responsible for producing and maintaining accurate and timely financial statements, budgets, project costs accounting and operating reports for the hotels and restaurants within our portfolio. With an eye for detail, Tom works collaboratively as the financial manager with the operating management team.